TERMS & CONDITIONS

Sit n Trip D.O.O./LTD

1.1. Sit n Trip (from Croatia) Limited, company number 05087201, trading as sitntrip.com, our correspondence address is Budak Divka 9 A Street, 10 000 Zagreb, Croatia.

1.2. SNT is a booking service for passenger transport services (“the services”) at all times acting as the disclosed agent of the supplier specified at the time the services are booked (or the supplier providing the services, should this supplier be different to that specified at time of booking) and paid for by you and confirmed by SNT (“the booking”). The terms and conditions applicable to the contract between you and the supplier are set out in the booking conditions of the relevant supplier. These are available on request. Since SNT acts as the disclosed agent for its suppliers, it cannot accept any liability arising from the provision of the services.

1.3. By arranging the services through us with the relevant supplier, you agree to be bound by these terms and conditions, as well as other information contained on the website, email or any other form of electronic or written communication with you.

Passenger(s) and their agents

2.1. The purchaser of the transport services specified in the booking (the “Lead Party”) and all of the other passengers listed in the booking are the other party to the contract with the nominated Supplier. On completion of your booking, your contract for the use and provision of the services is between you and the supplier. If the contract is made by an agent, or any other person acting on behalf of the passengers whose names appear in the booking, they are deemed to be acting as the agent of all of the passengers who use the Services.

Booking and Payment for service

3.1. Bookings may be made online on the SNT website or by the phone. Where two or more people are included in the same booking, the person making the booking (“the Lead Party” or “you”) shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and conditions on behalf of himself or herself and each member of the party. The Lead Party must follow the process for making the booking and paying for the services (either at the time of booking or immediately prior to the use by you of the services). The Lead Party must be at least 18 years of age.

3.2. Full payment is required either:

  • at the time of booking; or
  • not less than 48 hours before the use of the services by you; or
  • where you have booked SNT on-demand services, on completion of your journey, depending on which services and payment option offered to you at the time you confirm the booking.

On receipt of such payment, SNT will process the booking and issue, on its website and by email the booking confirmation details of the persons involved in the booking and the transfer services which you have booked. Bookings made greater than 8 days before departure will receive their Travel voucher 7 days before their departure date and bookings made within 2 days of departure will receive their Travel voucher at the time of booking. The Travel voucher acts as the ‘ticket’ and must be presented to the supplier representative for your journey.

A legally binding contract will be created between the Lead Party (and all of the passengers listed on the booking) and the supplier when the payment is processed and we provide confirmation of the booking. No binding contract is created until full payment has been received by us. We are an online company and therefore all communication with you shall be via our website, app or email.

3.3. It is the Lead Party's (or the agent, or any other person acting on behalf of the passengers whose names appear on the booking) responsibility to check all of the details of the booking prior to travel and inform SNT as soon as possible if there are any errors. SNT, its suppliers or agents cannot be held responsible or liable for timeliness, accuracy or quality of the services due to incorrect information provided at the time you confirm the booking.

3.4. If any errors in the information provided by you result in a change to the cost of the services, you will be liable for that cost. In the event that you fail to pay for any increased costs due to incorrect information provided by you, Hoppa and/or its supplier reserves the right to cancel the services without any compensation or refund liability to you.

3.6. The supplier's price quoted to you at the time you make your booking is the price you will be required to pay and we guarantee there will be no additional costs which you will be required to pay, except with reference to clause 3.4 and 3.5, or where you book SNT's on-demand services where the price will be confirmed on the completion of your journey and the amount will be debited by us from the payment method you have provided to us and passed onto the relevant supplier.

Amendments

4.1. Booking amendments should be made on our website or app. If you wish to make a change less than 48 hours prior to the use by you of the first services contained in your booking, you must send an email from the email address which you provided at the time of booking to reservations@sitntrip.com quoting your booking reference number, lead passenger name and the changes you require.

4.2. Where you request a change to your booking which involves services to a different destination than that specified in your booking, you will be required to cancel your original booking and make a new booking.

4.3. If there is a price increase caused by any change you request to the services that you have booked, you will be required to pay the difference in the price between the services originally booked by you, and the price of the new services you have requested.

Cancellation

5.1. Cancellations must be made by you using our website or app. You may be entitled to a refund, depending on when you cancel your booking, as follows:

5.2. If you do not use the services for any reason and do not cancel the booking using the website or app, no refunds will be provided.

5.3. All refunds will be processed as quickly as possible and will be debited to the original form of payment and account which is used at the time you made the booking.

5.4. If you have paid a deposit for your booking, then the following cancellation terms will apply:

  • If your booking is cancelled less than 48 hours before travel you will be liable for the full value of the booking.

5.5. In the event that you do not use the services for any reason and do not cancel the booking using the website or app, no refunds will be provided.

5.6. All refunds will be processed as quickly as possible and will be debited to the original form of payment and account which is used at the time you made the booking.

Last minute bookings

6.1. Last minute reservations are all bookings that are completed within less than 48 hours prior to pick up. SNT will confirm this booking in the next few hours after the supplier confirms that he can provide that service. If there are no available providers to perform that booking SNT is not obligated to confirm that booking.

Luggage

7.1. Each class of car can carry a certain amount of luggage, at booking form you can check how many baggages are allowed at the chosen car category. If clients have more than permitted luggage, SNT is not required to bear extra costs. The supplier reserves the right to advise if the vehicle type booked cannot accommodate specified baggage allowance. In these cases, you may be required to upgrade your vehicle type.

Usage conditions

8.1. The supplier, its drivers and appointed agents, including SNT, reserve the right to refuse to carry any person who is or appears to be, under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.

8.2. Passengers are not allowed to consume alcohol or to smoke in any of the vehicles used to provide the services.

8.3. All vehicles provided by the suppliers are fully insured for passenger and third-party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by the supplier of the services. Hoppa will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers. For any loss or forgotten items, you must contact the local supplier or SNT can help to handle that.

8.4. Whilst all reasonable efforts will be made by the supplier to provide the services at the times confirmed in your booking, there is no guarantee that the vehicle and driver will arrive on time in order to begin the period of hire, nor that it will reach its destination on time.

8.5. If the transportation arrangements you have booked with the suppliers are for collection at an airport or port or train station and the flight, ship or train arrival is more than 45 minutes later than the time confirmed in your booking, our suppliers will use reasonable endeavours to wait for you, but cannot guarantee the availability of the services under these circumstances. You should make every effort to contact the supplier using their contact details supplied to you on your Trip Voucher if you expect not to be at the designated meeting point at the time specified on your Trip Voucher.You will not be entitled to a refund in this circumstance.

8.6. For services booked by you where our suppliers arrive at the designated pick up location later than the time notified to you by us or our suppliers, we recommend you contact the relevant supplier by telephone if the driver and vehicle are not at the designated pick up location at the time specified in the e-ticket provided to you, in case you can't solve the problem with local partner contact us on emergency SNT number or e-mail.

8.7. Should you need to make alternative arrangements to reach your destination, you must make every effort to mitigate your losses in making alternative transport arrangements. When paying for alternative transport, please ensure that you obtain a proper receipt and then submit this to our service department on your return, together with any supporting documentation and evidence. We will investigate with the supplier the failure of the services within 14 days of you notifying us of any delay. We will not refund any costs without provision of original receipts and proof of payment. Our maximum liability to you, subject to 12.4, in respect of a failure of the suppliers to provide the transportation arrangement is limited, to the actual costs incurred by you of any reasonable and comparable services.

8.8. If you are being collected from an airport, port or train station and your flight, ship or train are delayed or cancelled we recommend that you contact the supplier via the telephone numbers provided on your e-ticket. Whilst every effort will be made by our suppliers to accommodate changes to your services caused by delays outside of your control, this may not always be possible. It may not always be viable for the driver to wait and you may have to make alternative travel plans at your own cost locally. If the supplier is able to accommodate the new arrival time an additional charge may be applied. Hoppa and its suppliers accept no liability of any nature (including but not limited to alternative transportation costs and phone call costs) if you are not at the meeting point at the time specified in your booking confirmation for any reason.

8.9. In some destinations your transfer/shuttle pick up and drop off may not be supplied to your hotel door and you may be dropped off or picked up at a central point within reasonable walking distance from your final destination.

8.10. Due to unforeseen circumstances such as roadwork's, infrastructure work, severe weather and traffic conditions the pick-up and drop-off times notified to you may be affected. Where these restrictions occur, the vehicle will stop and collect passengers from the nearest accessible point to the arrival or destination point specified in your booking.

Our responsibility

9.1. We have a duty to select suppliers of transfer services using reasonable skill and care. We have no liability to you for the actual provision of the services (unless it is proved that we have breached our duty to use reasonable care in selecting the third party supplier and you have incurred direct loss or damage as a result).

9.2. We, and each of our group companies, officers and employees, exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable, in connection with your booking; the services; and/or your use of the Hoppa website or app.

9.3. We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.

9.4. Our liability to each passenger, except in cases involving death or personal injury, shall be limited to the maximum of twice the cost of the booking for the services.

9.5. Nothing in these terms and conditions excludes or limits:

  • our liability to you for any death or personal injury resulting from our negligence;
  • any of your other statutory rights as a consumer that cannot be excluded or limited.

9.6. SNT, on behalf of the supplier, is entitled to refuse any booking made by you. SNT does not guarantee to successfully allocate a supplier to every booking request. In the event that SNT is unable to allocate your booking request to a supplier, SNT will send an email to advise you of that fact. An alternative may be offered which may include additional charges.

Complaints

10.1. If you experience a problem while you are travelling. You should firstly contact SNT customer support using the number provided in the booking confirmation and they will endeavour to resolve any concerns.

10.2. Should efforts made by the supplier not resolve your concerns to your satisfaction whilst you are travelling, you may contact us by using the contact details provided on your travel ticket. You may also submit a post-trip complaint to us in writing, including all supporting documentation and receipts to validate your complaint, to talk to us. We will use all reasonable efforts to negotiate a satisfactory and reasonable outcome for you with the supplier and will respond to you no later than 14 days of receipt of your complaint.

10.3. Complaints must be submitted within 28 days of the date that you used the services provided by our supplier. We will not accept complaints arising from failure to follow SNT or our supplier's terms and conditions (including but not limited to travelling without details of your booking, failure to reconfirm a return transfer arrangement or incorrect information provided at the time of booking).

Travel Insurance

11.1. We consider travel insurance and “Supplier failure” insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss or damage, accidents and medical conditions whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your holiday.

Privacy

12.1. We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy which can be accessed via our website.