8.1. The supplier, its drivers and appointed agents, including SNT, reserve the right to refuse to carry any person who is or appears to be, under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.
8.2. Passengers are not allowed to consume alcohol or to smoke in any of the vehicles used to provide the services.
8.3. All vehicles provided by the suppliers are fully insured for passenger and third-party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by the supplier of the services. Hoppa will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers. For any loss or forgotten items, you must contact the local supplier or SNT can help to handle that.
8.4. Whilst all reasonable efforts will be made by the supplier to provide the services at the times confirmed in your booking, there is no guarantee that the vehicle and driver will arrive on time in order to begin the period of hire, nor that it will reach its destination on time.
8.5. If the transportation arrangements you have booked with the suppliers are for collection at an airport or port or train station and the flight, ship or train arrival is more than 45 minutes later than the time confirmed in your booking, our suppliers will use reasonable endeavours to wait for you, but cannot guarantee the availability of the services under these circumstances. You should make every effort to contact the supplier using their contact details supplied to you on your Trip Voucher if you expect not to be at the designated meeting point at the time specified on your Trip Voucher.You will not be entitled to a refund in this circumstance.
8.6. For services booked by you where our suppliers arrive at the designated pick up location later than the time notified to you by us or our suppliers, we recommend you contact the relevant supplier by telephone if the driver and vehicle are not at the designated pick up location at the time specified in the e-ticket provided to you, in case you can't solve the problem with local partner contact us on emergency SNT number or e-mail.
8.7. Should you need to make alternative arrangements to reach your destination, you must make every effort to mitigate your losses in making alternative transport arrangements. When paying for alternative transport, please ensure that you obtain a proper receipt and then submit this to our service department on your return, together with any supporting documentation and evidence. We will investigate with the supplier the failure of the services within 14 days of you notifying us of any delay. We will not refund any costs without provision of original receipts and proof of payment. Our maximum liability to you, subject to 12.4, in respect of a failure of the suppliers to provide the transportation arrangement is limited, to the actual costs incurred by you of any reasonable and comparable services.
8.8. If you are being collected from an airport, port or train station and your flight, ship or train are delayed or cancelled we recommend that you contact the supplier via the telephone numbers provided on your e-ticket. Whilst every effort will be made by our suppliers to accommodate changes to your services caused by delays outside of your control, this may not always be possible. It may not always be viable for the driver to wait and you may have to make alternative travel plans at your own cost locally. If the supplier is able to accommodate the new arrival time an additional charge may be applied. Hoppa and its suppliers accept no liability of any nature (including but not limited to alternative transportation costs and phone call costs) if you are not at the meeting point at the time specified in your booking confirmation for any reason.
8.9. In some destinations your transfer/shuttle pick up and drop off may not be supplied to your hotel door and you may be dropped off or picked up at a central point within reasonable walking distance from your final destination.
8.10. Due to unforeseen circumstances such as roadwork's, infrastructure work, severe weather and traffic conditions the pick-up and drop-off times notified to you may be affected. Where these restrictions occur, the vehicle will stop and collect passengers from the nearest accessible point to the arrival or destination point specified in your booking.